Technical Service, Repairs and Maintenance
Contract & Non-Contract Services
- Technical Support & Assistance 24/7 365!
- Service contracts qualify for preferential service rates
- Routine servicing ensures a maximum performance and minimum down time
- We service & support all the products we market and offer a 24-hour service 7 days-a-week.
- Instruments on service contract are checked 6-monthly and we maintain the service history of each instrument.
- Knowledge of the history & service means we can offer reduced labour rates for contracts.
- A three-month warranty is standard on all repairs. Original equipment part replacements carry a twelve-month warranty.
- Service rates for labour do not include spares.
- Service available for every instrumentation in our product range - Chemistry, Blood Gass and Electrolyte Analysers, Flame Photometry, Centrifuges, Spectrophotometers and many others.
- For after-hours assistance call our National Number: 0860-103461
Different service options optimized for the customers needs
- Prevention Basic
- Prevention Advanced
- Full Support Basic
- Full Support Premium
Service contracts are designed to assist our customers with system maintenance. You can leave your support in our hands and concentrate on your application. Prevention contracts guarantee regular on-site system checks by experienced personnel according to manufacturer recommendation.
Each preventive maintenance visit includes the following standardised procedures:
- Check computer system and printer
- Check disk drives
- Installation of software update
- Check detectors and signal processing
- Fluidic system
- System check of pumps and valves
- Cleaning of external fluid containers
- Sample port maintenance
- Control and alignment of light sources
- Objective adjustment
- Instrument performance
- Calibration measurements
- Spare parts
- Minor spare parts included (tubing, o-rings)
Service contracts are individually linked to pre specified instrumentation by serial number.